How to request a refund for a direct debit?

You have the ability to request a SEPA direct debit refund in the app yourself up to 8 weeks after it has been debited.

  1. Open your transaction list and select the direct debit in question.

  2. Choose Refund.

  3. The amount will then be credited to your account within 2 banking days.

*For Non-Euro countries only: If you are setting up a direct debit with a merchant in your home currency, it's the receiving bank who dictates the currency exchange and the ultimate amount that is collected from us. Please check the list of countries:

  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Hungary
  • Iceland
  • Liechtenstein
  • Norway
  • Poland
  • Romania
  • Sweden
  • Switzerland