How to request a refund for a direct debit?
Refunding a direct debit does not cancel the contract you have with the merchant.
You have the ability to request a SEPA direct debit refund in the app yourself up to 8 weeks after it has been debited. The direct debit will be credited to your account within 2 banking days.
Requesting a direct debit refund in my main account:
- Login to the N26 mobile app
- Open your transaction list and select the direct debit in question
- Choose Refund
Requesting direct debit refund in my IBAN Space (subaccount):
You can also request a direct debit refund in your IBAN-assigned Spaces:
- Login to the N26 mobile app
- Tap on Spaces
- Go to the Space you wish to refund a direct debit
- Select the direct debit transaction in question
- Choose Refund
*For Non-Euro countries only: If you are setting up a direct debit with a merchant in your home currency, it's the receiving bank who dictates the currency exchange and the ultimate amount that is collected from us. This applies to the following countries: Bulgaria, Croatia, Czech Republic, Denmark, Hungary, Iceland, Liechtenstein, Norway, Poland, Romania, Sweden, Switzerland