How to request a refund for a direct debit?
You have the ability to request a SEPA direct debit refund in the app yourself up to 8 weeks after it has been debited.
- Open your transaction list and select the direct debit in question.
- Choose Refund.
- The amount will then be credited to your account within 2 banking days.
*For Non-Euro countries only: If you are setting up a direct debit with a merchant in your home currency, it's the receiving bank who dictates the currency exchange and the ultimate amount that is collected from us. Please check the list of countries:
- Czech Republic