Where is my refund?

In most cases, your refund will be visible in the app on the day of the original transaction, not the refund date. Scroll down your transaction list or download your previous balance statements to find it.

To view and download PDFs of your (preliminary and previous) monthly balance statements:

• On the WebApp (new tab): From Transactions, click on the cloud icon in the upper-right corner to reach Downloads then select Bank statements.
• On the mobile app:
  • If you're using an iPhone, tap on the three dots to the right of your current balance from the main screen. A menu will pop up and will give you the option to access your balance statement. 
  • For Androids, you'll find the option under Statistics (just tap the 3 dots in the top right-hand corner).

The amounts blocked as a car rental deposit can take up to 30 days to return to your account while a refund of a card payment will be automatically credited to your account within a maximum of 12 days.