How to report an insurance claim?
To report a claim, log into your mobile app, tap on your initials > Your membership > Insurance Coverage, then get in contact with Allianz, by selecting their email address or phone number. The hotline is available 24/7.
There you'll find:
- A guide to submit your claim (for example, flight or luggage delay, extended warranty, or travel cancellation)
- Your account and contract information, including your Allianz Assistance beneficiary number
- The option to contact Allianz Assistance directly in the case of a medical emergency
For emergencies, please have the following information ready:
- The full address and telephone number of your current location
- Names of all official contacts (doctors, hospitals, and/or police)
- An exact description of the situation
*Allianz Global Assistance Europe is a trading name of AWP P&C S.A. - Dutch branch, and a member of the Allianz Group.