Why hasn't my referral bonus arrived?
Once your friend has completed all the eligibility criteria of our Refer a Friend Program, we'll verify your reward. You can always sign in to your account in the app or WebApp to check your reward status.
In most cases the referral bonus isn’t rewarded because the invited friend hasn’t made a first Mastercard transaction of 15 EUR. Please make sure to inform your friend of these requirements.
On November 6th, 2018, we updated our Refer a Friend Program. Your pending invites and earned rewards before that date are no longer visible in the app or WebApp. However, pending rewards from before that date that become eligible will still be rewarded in the next 90 days. After that, they will become invalid.
If you want to make sure that you'll receive your reward for each of the invited friends please send them another invite using the new program. They can use your personal code or link when signing up.
Keep in mind that the reward process could take up to 60 days.
N26 retains the right to withhold a reward in case of suspicious activity that violates the Terms and Conditions.