How to contact N26?

There are several ways you can reach out to our customer support team, but the best option is always opening a secure chat while you’re logged into the App. This will allow us to verify your identity, and provide you with specific information and support.

We are available every day from 07:00 to 23:00 CET, including Sundays and bank holidays.

Please be aware that our chat support will be operating from 7:00 to 18:00 on December 23rd, and from 9:00 to 18:00 between December 24th and January 1st. Our normal support hours will resume on January 2nd, with live support accessible from 7:00 to 23:00 CET.

We can only connect you with our customer support team if you call us from the number registered in your account. If you need to register a new phone number, follow the steps in this page: How to change my phone number?

If you don’t have an account with us, but you have general questions about our products and services, you can either open a visitor chat below or send us an email to support@n26.com.

Is your phone lost or broken? Are you having issues logging into the App and accessing your account? We are sorry to hear this and we will help you resolve your issue if you open a visitor chat below.

We are no longer offering support to former US accounts, however our banking partner, Axos, has taken over this support. If you need help contacting Axos, press Open a visitor chat below to chat with our european customer service team, and they can provide you with these details.

Need to change your personal data? Follow the instructions in this page, How to change my phone number, address, or other personal data?

Please note: We won’t be able to assist you in case you visit our location. Please only use our designated channels to contact us.