Why was I charged a Gambling Fee?

The 3% Gambling Fee applies to all customers with German T&C’s

For customers with German Terms & Conditions, there is a 3% fee applied to all transactions associated with:

• Lotteries
• Sports betting
• Online casinos
• Horse racing
• Other gambling activities 

Please note that this includes both incoming and outgoing applicable Mastercard transactions. The 3% gambling fee will be charged after the applicable transaction was processed. For example: if you win or convert your remaining chips back to money, the merchant will send the balance in another transaction where the 3% gambling fee will be charged again.

• The 3% gambling fee appears on your transaction list and balance statement, linked to the original and any subsequent transaction from the gambling merchant.
• The fee we have charged is related to Mastercard transactions you’ve processed at certain relevant merchants (no matter which country you place the bet) and can’t be refunded.