I received a notification that my account was closed. What should I do?

If your account has been closed, follow the instructions in the email we sent you. The exact steps and timelines depend on your individual case.

To manage the closure, take the following steps:

• Check your email: Your notification email includes important details, such as your account closure date and next steps.
• Review instructions for your remaining balance: The email explains how your funds will be handled.
• Transfer your funds if possible: If your account still allows outgoing transfers, move your balance to another account as soon as possible.
• Provide information if requested: In some cases, we may ask you to share an IBAN in your name at another bank or provide additional documents. Only do this if we ask you to in our official communication.

If you have questions about your account or remaining funds, reply directly to the email you received about your account closure.

Customer Support can’t provide additional information about account closures via chat due to legal and data protection requirements.