Why might N26 block or close my account, and what can I do about it?
ℹ️ In the event that the business relationship must be terminated (new tab), N26 shall act in accordance with section 13* of the General Terms & Conditions (new tab) which define the relations and rights between the customer and the bank.
There are several reasons why N26 may block or close an account. These reasons come from our decision as a business to act in line with our risk management policies, as well as our need to comply with relevant statutory obligations. In simple terms, this means that N26—as a bank—needs to act in line with laws that exist to combat illegal activities such as money laundering, financing terrorism, tax fraud, and abusive or fraudulent use of the account. In these cases, access to an N26 account may be restricted, or the account may be closed.
Other reasons why an account could be closed include:
- improper usage of the account,
- a serious breach of any of the Terms and Conditions, or
- any behavior that goes against the general rules of conduct set between the customer and the bank.
We may also limit access to an account or a part of the funds within the account, if we are obliged to do so by the relevant authorities.
Access to my account has been restricted. How can I contact N26 to resolve it?
Because N26 is a regulated financial institution, there are many regulations that we must follow and comply with. This means that we’re required to review some of our customers’ transactions and account activities periodically—and as a result of these reviews, we may limit access to your N26 account.
Please bear in mind that this process is entirely lawful—it’s a part of how we ensure that our customers and their accounts are kept safe. If you find yourself with restricted access to your N26 account, we’ll send you an email to your in-app inbox to let you know of the steps that you need to take. Of course, we understand that you may have questions about this process, and we’re here to help. If you wish to contact us about restricted access to your N26 account, please reply directly to the email in your in-app inbox (new tab) that you received with instructions on your next steps. Here’s how you can reply:
- Log in to your N26 App
- Go to My Account > Help > Messages from N26
- Open the relevant message and press the Reply button at the end of the message.
If you can’t access your account via the N26 App anymore, you may also reply directly from your email.
I received a notification that my account was closed. What should I do?
If you have any questions about the status of your account or your remaining funds, please contact us by replying directly to the email that notified you of your account closure.
Please note that our Customer Support specialists will not be able to assist you via chat, as we cannot share information regarding this process in a chat message due to legal and data protection reasons.
* If you opened your account before April 17, 2019 and have an IBAN starting with DE, this information is set out in section 19 of the respective General Terms & Conditions (new tab).