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Hey, how can we help?

How do I contact N26?

ℹ️ Applies to all regions except the UK

If you want to reach out, you can open a chat with us directly within the mobile or WebApp or from certain Support Center articles about opening an account.

First, make sure you're up-to-date with the newest version of the app. If not, update your app in the Apple App Store or the Google Play Store.

Next, make sure we’re online. Chat is available Monday to Friday from 08:00-21:00 and on Saturday from 08:00-20:00.

When accessing your account from our WebApp, you can find the chat in the bottom right corner.

Or from your smartphone, go to My Account then Help. Then scroll down and tap Support chat under Get in touch.

App help section chat availability screenshot

You’ll then see your place in the queue. Keep your Mastercard close by, it's optional but you'll get faster service.

Chat security questions screenshot

If you're not a customer yet, go to the Support Center and select an article about opening an account, creating a password, or proving your identity with photo, video, or PostIdent then click Open a chat at the bottom of the page.

Support Center chat availability screenshot

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Still need help? Chat with us!

Open a chat in the Help section of the app or by logging into the WebApp.