How can I dispute a transaction?
ℹ️ Applies to all regions except the UK
We can only dispute transactions that are visible in your monthly balance statement and haven’t been made more than 120 days ago. Please complete the dispute form and send it to us via email as an attachment. Also, make sure that you:
- Complete a separate form for each card payment and sign it
- Select only one dispute reason
- Attach all additional documents
Still need help? Chat with us!
Open a chat in the Help section of the app or by logging into the WebApp.