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Hey, how can we help?

How can I dispute a transaction?

ℹ️ Applies to all regions

We can only dispute transactions that are visible in your monthly balance statement and haven’t been made more than 120 days ago. Please complete the dispute form (EU or UK) and send it to us. Also, make sure that you:

  • Complete a separate form for each card payment and sign it
  • Select only one dispute reason
  • Attach all additional documents
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