How can I reverse a direct debit?
ℹ️ Applies to all regions except the UK
You have the ability to reverse a direct debit in the app yourself up to 8 weeks after it has been debited. Simply select the direct debit in question and choose Reverse debit. The amount* will then be credited to your account within 4 banking days.
*For Poland, Sweden, Denmark, and Norway only: if you are setting up a direct debit with a merchant in your home currency, it's the receiving bank who dictates the currency exchange and ultimate amount that is collected from us.
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Open a chat in the Help section of the app or by logging into the WebApp.