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Hey, how can we help?

Why did my online purchase fail?

Some reasons why your online payment failed:

  • If you are unable to confirm the push message within 5 minutes, simply restart the payment process on the merchant's website.
  • If you do not receive a push message, please make sure that your smartphone is connected and that push messages are enabled on your smartphone.
  • Ensure that online payments and payments abroad are enabled in your card settings.
  • A stable internet connection is required.
  • If you are using an iOS device, make sure you turn off the Do Not Disturb mode.
  • If the amount on the merchant's site is different from the one stated in the push message, this may be due to the conversion of a foreign currency into euros.
  • Make sure that you disable any Adblockers running on your browser.
  • Your Maestro card can’t be used for online purchases.
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