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Where is my refund?

ℹ️ Applies to all regions

Your refund will be visible in the app on the day of the original transaction, not the refund date. Scroll down your transaction list or download your previous balance statements to find it.

To view and download PDFs of your (preliminary and previous) monthly balance statements:

  • In the WebApp: From Transactions, click on the cloud icon in the upper-right corner to reach Downloads then select Bank statements.
  • In the mobile app: If you're using an iPhone, tap on your balance from the main screen and select Balance Statements. For Androids, you'll find the option under Statistics (just tap the 3 dots in the top right-hand corner).
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