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Data protection: The GDPR and the right to data portability

The General Data Protection Regulation (GDPR) is a European regulation on data protection and privacy that went into effect on May 25th, 2018. We’ve added a data export option to the web app as a response to it.

As a mobile bank, we know the importance of data security. You should know that we store as little information about you as possible, only for as long as we are legally obligated to, and we delete data when it is no longer required for a product or service.

You have a right to data portability under Art. 20 GDPR. And, as with everything we do, getting your personal data is transparent and simple, and you’re in complete control.

How to download your data

You can request to download the personal data you provided for a current or previous account with us up to 6 months after the closure date. It will come in a machine-readable format so you can share it with a third party if you choose to.

Current customers

Please request your data through our web form.

You will be asked to create a temporary password to use for the link we send to your registered email address. This link is only valid for 24 hours. And please note that if the password is entered incorrectly five times, the link will become invalid and you will need to create a new export request.

Former customers

You can only download your data up to 6 months after the closure date. To request this information, complete a data request form and make sure that the information you provide correctly matches all your previous account information. You’ll need to know:

  • the first and last name, personal ID number, and expiration date of the identification document (national ID card or passport) you used to verify the account,
  • the registered email address of the account,
  • the date (month and year) you created and closed your account.

For security reasons, we have to make sure it’s really you downloading the data: if any field is inaccurate or missing, your request will not be successful.

You will be asked to create a temporary password to use for the link we send to your registered email address. This link is only valid for 24 hours. And please note that if the password is entered incorrectly five times, the link will become invalid and you will need to create a new export request.

If you want more information about the collection, use, and processing of your personal data, please visit our updated Privacy Policy (DEU) (EU).

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