Why did my SEPA transfer fail?
We accept transfers in EUR done via SEPA. To get a transfer, you'll only need to provide the sender with your full name (as it's written on the ID you provided for verification) and your IBAN.
You can find your IBAN on your balance statements, on the back of your N26 Mastercard, and in My Account (in the mobile app or WebApp).
Common reasons for failed transfers:
- The recipient's name on the transfer order is different from the name on their account (must be their name as written on their ID).
- The recipient's name is a company name instead of a personal/account name (applies to N26 Business).
- The IBAN is incorrect.
- You're not receiving the push message to confirm your transfer.
- An inappropriate use was found. N26 has the responsibility to run routine checks on transactions (see GwG § 10). As a result, we may ask for documentation to verify the origin or source of these transactions. This can result in the credit being delayed or not taking place.
Still need help? Chat with us!
Open a chat in the Help section of the app or by logging into the WebApp.