Why did my SEPA transfer fail?
ℹ️ Applies to all regions except the UK
We accept transfers in EUR done via SEPA. We don't support SWIFT so if you need to make a foreign currency transfer, please use TransferWise (in the app or from their website).
To get a transfer, you'll only need to provide the sender with your full name (as it's written on the ID you provided for verification) and your IBAN.
You can find your IBAN on your balance statements and in My Account (in the mobile app or WebApp).
Common reasons for failed transfers:
- The recipient's name on the transfer order is different from the name on their account (must be their name as written on their ID).
- For N26 Business only: the recipient's name is a company name instead of a personal/account name.
- The IBAN is incorrect.
- You're not receiving the push message to confirm your transfer.
- An inappropriate use was found. N26 has the responsibility to run routine checks on transactions (see GwG § 10). As a result, we may ask for documentation to verify the origin or source of these transactions. This can result in the credit being delayed or not taking place.
Still need help? Chat with us!
Open a chat in the Help section of the app or by logging into the WebApp.