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Hey, how can we help?

When will my card arrive?

Your card is immediately produced and mailed out once you’re done proving your identity. That’s why it’s important to make sure your shipping address is correct before you begin.

Depending on the destination, deliveries take between 4 and 14 days. If a delivery fails and your card is returned to us, we’ll let you know via email.

-----|------ My address is incorrect.|To change your shipping address, go to the Control Center ⚙ and select Account settings then Your Address. Update your address and order a new card in Cards. It’s been 14+ days since proving my identity.|Check your shipping address. If it’s correct, please order a new card in the app. I need my card right away.|If your card fails to arrive a second time, or if you need to use it urgently, you may consider using express delivery.

Some tips for a successful delivery:

If your address contains special characters, please contact us via the in-app chat. Don’t enter any spaces when entering the postal code for your delivery address. Ensure that important information isn’t missing (for example, the name on your mailbox or an apartment number).

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