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Hey, how can we help?

How can I change my address, phone number, or other personal data?

ℹ️ Applies to all regions

It’s important to keep your personal data up to date (for example, your phone number is necessary to connect your smartphone or to send and receive MoneyBeams). Here's how you can change your information:

Required change How
Delivery address, password, or tax information. You can change this information yourself at any time in the app. Just go to My Account and select Settings then Personal Settings.
Name and sex. Chat with us and send two forms of ID: a copy of your new ID card or passport as well as an official document of the change (a marriage licence or updated birth certificate).
Nationality. Chat with us and send a copy of your new ID card or passport.
Phone number or email address. You’ll need to contact us for this: the fastest and easiest way to reach us is via chat. We need to verify it’s really you changing your information so we can’t change any personal data over email.
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Open a chat in the Help section of the app or by logging into the WebApp.