Account Apps Cards Product Info Signup #{getPageTitle()}An icon of check mark insiside a sublime circle#{getPageTitle()}An icon of check mark#{getPageTitle()}An icon of of a smartphone, representing a phone application#{getPageTitle()}An icon of right pointing arrow#{getPageTitle()}An icon of downwards pointing arrow#{getPageTitle()}An icon of question mark inside a circle#{getPageTitle()}Down pointing arrow#{getPageTitle()}Right pointing arrow#{getPageTitle()}Icons represeting a flipping or switching action

Hey, how can we help?

Why was I charged an ATM fee?

ℹ️ Applies to all regions

ATM fees could happen for a few reasons:

  • A €2 fee applies to any additional withdrawal beyond our Fair Use Policy. We’ll remind you via push message when you’re running low on free withdrawals.
  • Some ATMs may come with their own fees. We have no control over these fees and can’t reject or reverse them. You’ll be informed before the end of a withdrawal if additional fees apply and will have the possibility of cancelling it.
  • Foreign currency ATM withdrawals sometimes include fees. With the N26 account, there’s a fee of 1.7% of the withdrawal amount. This fee is waived for N26 Black or N26 Metal members.
  • Using your Maestro for ATM withdrawals. A €2 fee applies to both domestic or international withdrawals. Maestro is only available in Germany, Austria, or the Netherlands.

To avoid certain fees, especially when travelling, you can use the Mastercard ATM Locator to find free ATMs nearby by selecting no access fee.

You can find an overview of our fees in our price lists.

Was this article helpful?
Thank you for your feedback!

Still need help? Chat with us!

Open a chat in the Help section of the app or by logging into the WebApp.