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Hey, how can we help?

Why is my transfer still pending?

ℹ️ Applies to all regions except the UK

You’ll need your Confirmation PIN to finalize all transfers whether MoneyBeam, standing orders, or CASH26. Your transfer will remain pending until you either Confirm or Cancel it via push message in the app.

Your Confirmation PIN differs from your card PIN but you can use the same number for both. You’ll be asked to choose your Confirmation PIN after connecting your smartphone (whereas you select a card PIN after activating your card).

If you enter your Confirmation PIN incorrectly 6 times in a row, your PIN will be blocked for security reasons. You can restore your PIN by changing it in the app: go to My Account then tap Settings and Security. Then tap Change Confirmation PIN (iPhone) or Reset Confirmation PIN (Android).

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