Security: How you can pair your smartphone with your N26 account
An important step so that you can fully use your N26 account.
True in all regions.
To use your N26 account, you need a smartphone – either an iPhone (4S or newer, minimum iOS 9) or an Android phone (version 4.4 or newer).
In order to pair your smartphone to your account, simply start the N26 app on your phone. You can confirm your phone number by entering a 4 digit code you will receive via SMS. As soon as this is done, you can fully use your N26 account.
If you want to pair a different phone with your N26 account, you first need to un-pair your previous phone in the Control Center ⚙. You will then receive an email with further instructions.
If the un-pairing fails for some reason, or you can’t do it because your phone is lost or stolen, please contact Customer Service.
By the way: The pairing is based on your phone’s hardware, not on your phone number or SIM card. Find more info on our 3 step security architecture here.
If you modify settings relevant to the security of your phone, or switch it off completely, the existing pairing might be reset on some Android phones. If that happens, please simply pair your smartphone again.