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Hey, how can we help?

How can I connect or disconnect my smartphone to my account?

ℹ️ Applies to all regions

In order to use your N26 account, you need a smartphone: either an iPhone (4S or newer, at least iOS 9) or an Android (5.0 or newer). Only one device can be connected per account.

You’ll need to connect and/or disconnect your smartphone when you first create an account or if you get a new phone number or device.

To connect your smartphone to your account, simply start the app on your smartphone. You will be asked to confirm your mobile phone number.

Enter the 4-digit code we send you via SMS and your phone is connected.

If you want to connect a new device, you must disconnect your old device for security reasons. You can do this in My Account (mobile app) or in the WebApp under My Account then Security Settings if you don’t have access to your smartphone anymore. You’ll receive an email from us with further instructions.

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Open a chat in the Help section of the app or by logging into the WebApp.