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Hey, how can we help?

How can I prove my identity?

As a bank, we need to know who you are. That’s why you have to prove your identity with a supported passport or ID card.

You can show us your ID in three ways: photo, video, or PostIdent. The way you prove your identity depends on your nationality, your country of residence, and the type of ID you use:

If your passport or ID card isn't on our list, it means we can’t offer you an account at this time. We take identity verification very seriously. If your ID is not on the list, our Customer Support will not be able to make an exception for you.

But we're always adding new documents to this list so it's worth checking back to see if yours has been added.

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