Account Apps Cards Product Info Signup #{getPageTitle()}An icon of check mark insiside a sublime circle#{getPageTitle()}An icon of check mark#{getPageTitle()}An icon of of a smartphone, representing a phone application#{getPageTitle()}An icon of right pointing arrow#{getPageTitle()}An icon of downwards pointing arrow#{getPageTitle()}An icon of question mark inside a circle#{getPageTitle()}Down pointing arrow#{getPageTitle()}Right pointing arrow#{getPageTitle()}Icons represeting a flipping or switching action

Hey, how can we help?

How can I prove my identity?

ℹ️ Applies to all regions

As a bank, we need to know who you are. That’s why you have to prove your identity with a supported passport, ID card, or driving licence (UK only) when you open an account or use certain products.

We would never ask you to prove your identity on behalf of other individuals or companies. We’ve gathered other tips to help you protect your identity.

The way you show us your ID depends on your nationality, your country of residence, and the type of ID you use.

Country of residence Method
Germany video or PostIdent
Austria, Ireland, France, Spain, Italy, the Netherlands, Belgium, Portugal, Finland, Luxembourg, Slovenia, Estonia, Greece, and Slovakia photo or video
UK photo
Poland, Sweden, Denmark, and Norway video

We've collected some troubleshooting tips about each: photo, video, and PostIdent.

If your passport or ID card isn't on our list, it means we can’t offer you an account at this time:

We take identity verification very seriously. If your ID is not on the list, our Customer Support will not be able to make an exception for you.

But we're always adding new documents to this list so it's worth checking back to see if yours has been added.

Was this article helpful?
Thank you for your feedback!

Still need help? Chat with us!

Most of our customers prefer the chat because it's fast and simple.

  • Open a chatAvailableAvailable from Monday to Friday 8:00-21:00 and Saturdays 8:00-20:00
  • Contact usLeave us a message in the meantime