How can I prove my identity?
ℹ️ Applies to all regions
As a bank, we need to know who you are. That’s why you have to prove your identity with a supported passport, ID card, or driving licence (UK only) when you open an account or use certain products.
We would never ask you to prove your identity on behalf of other individuals or companies. We’ve gathered other tips to help you protect your identity.
The way you show us your ID depends on your nationality, your country of residence, and the type of ID you use.
|Country of residence||Method|
|Germany||video or PostIdent|
|Austria, Ireland, France, Spain, Italy, the Netherlands, Belgium, Portugal, Finland, Luxembourg, Slovenia, Estonia, Greece, and Slovakia||photo or video|
|Poland, Sweden, Denmark, and Norway||video|
We've collected some troubleshooting tips about each: photo, video, and PostIdent.
If your passport or ID card isn't on our list, it means we can’t offer you an account at this time:
We take identity verification very seriously. If your ID is not on the list, our Customer Support will not be able to make an exception for you.
But we're always adding new documents to this list so it's worth checking back to see if yours has been added.