Why was I charged more than expected?

All debit card transactions take place in real-time. We'll alert you via push notification when any incoming or outgoing transaction happens .

Sometimes a transaction can look suspicious because the final debited amount can differ from the original transaction amount. This can be because:

  • A merchant blocks a higher amount for a deposit (for example, at a gas station, or a car rental or hotel booking), and the difference is credited to your account once the deposit is no longer required.
  • Changes in exchange rates may result in slight differences in the total for transactions made in foreign currencies.

If the transaction was not authorized by you, we're happy to help. Either call us at 1-888-N26-0-N26 (1-888-626-0626) or chat with us and we’ll be happy to help you.