Why does N26 do checks on transactions?

We have the responsibility to run routine checks on accounts and transactions in order to ensure your account’s security (see GwG § 10). These checks are automatically initiated by our systems. 

As a result, we may ask you to provide some documents. If you receive such a request, please send the requested documents via email. There are no exceptions or evasion for such checks. 

This practice is a standard banking procedure and ensures the safety of our customers. Both the process and the result are confidential and handled internally. Here are some tips to speed up the process:

  • The document that we need you to provide will be exactly named in the email you’ll receive from N26. You can send us scanned documents, pictures, or screenshots, as long as the original content of the document is easily readable. Please make sure to also provide a detailed description. 

  • Be precise in your answers, details, and documents. After we receive your required proof and description, we will let you know if your reply fulfills our check. In a few cases, we might ask for further clarification which could prolong the process.

  • Reply as soon as possible, always before the deadline stated in the email you received from N26. Use that email to reply and send attachments. 

  • Our Customer Support doesn’t have any additional information on this subject.

  • You must provide valid documentation depending on your situation. Find here some examples: