Why did my online purchase fail?

Some reasons why your online payment failed:

  • If you are unable to confirm the push message within 5 minutes, simply restart the payment process on the merchant's website.

  • If you do not receive a push message, please make sure that your smartphone is connected and that push messages are enabled on your smartphone.

  • Ensure that online payments and payments abroad are enabled in your card settings.

  • A stable internet connection is required.

  • If you are using an iOS device, make sure you turn off the Do Not Disturb mode.

  • If the amount on the merchant's site is different from the one stated in the push message, this may be due to the conversion of a foreign currency into euros.

  • Make sure that you disable any Adblockers running on your browser.

  • Your Maestro card can’t be used for online purchases.