When will my card arrive?
Deliveries to the UK can take up to 10 days. Express delivery is not yet available.
We’ll provide you with a UPS tracking link once you’re done proving your identity by taking a photo of your passport, ID card, or driving license.
If you haven’t received your card yet, chat with us and we’ll order a new card for you.
First, check your shipping address in the app: select 👤 My Account then Settings and Personal Settings. By tapping Shipping address, you can view and update your shipping address. We can’t reorder a card via email for security reasons.
Once your new card arrives, you’ll need to activate it in the app before you use it in-stores or online.