What will happen to my UK N26 account?
With the UK having left the EU at the end of January, we will in due course no longer be able to operate in the UK with our European banking licence. As such we can no longer open new N26 accounts and will be closing existing accounts from 15 April 2020. We have prepared a list of FAQs which you can find below in order to answer any questions you might have. We are sorry to be leaving and we understand this will be disappointing for our customers.
What happens after my account has been closed?
Once your account has been closed you will receive a confirmation from us by email that will include your closing balance and/or next steps according to their account circumstances. Once your account is closed you will no longer have access to the app or account. Our customer support team is still on hand to answer any questions you might have. This is accessible through a link on the website, which will remain live.
What happens if I receive a payment to my account after it has been closed?
The payment will bounce and be returned to the sender’s account. You will need to find an alternative method to receive the payment.
I had a number of regular payments (such as direct debits) or credits on my N26 account; what should I do?
Regular or recurring payments on your account will no longer be supported after your account has been closed. Please make alternative arrangements for all recurring payments linked to your account, such as:
- Repeating payments using your debit card (e.g. Netflix, gym membership)
- Direct debits (e.g. utility suppliers, insurance premiums)
- Where your debit card is stored in an e-wallet (e.g. PayPal, iTunes, Apple Pay or Google Pay)
- Regular incoming payments (e.g. salary, dividends)
How can I access the historic transaction information on my N26 account?
Historic transaction information is available upon request from the N26 website here, until September 2020.
Will you keep my data even though you have now closed my account?
We are required to keep certain data even after an account has been closed for legal reasons, which is in line with our publicly available data policies. You can find more information here(new tab).
Do I need to send back my N26 MasterCard?
Your N26 MasterCard was automatically deactivated on (or in some cases before) 15 April 2020. You do not have to send it back to us, and can safely destroy it.
Can I still access my money?
If you still had money on your account on 15 April 2020 we have extended some limited account functionality so that you can still continue to initiate a bank transfer to remove your remaining funds up until, and including, 28 April 2020.
I would still like to open an account, can I do so?
We will no longer be opening any new N26 accounts in the UK.
With the Metal card I had insurance, is my insurance still valid?
Your Metal insurance will continue to be valid for journeys that began before 15 April 2020. If you have a claim for an eligible journey, please contact Allianz, by email at N26warranty.firstname.lastname@example.org or call 020 3481 4098. Will I continue to receive the benefits of my N26 Metal/You account?
No. After your N26 account is closed, you will cease to have access to the benefits, including LoungeKey membership and other partner benefits.