How to file a complaint?
If you have any questions about our products or need help with your account, we’re happy to assist. Just open a chat with us directly within the mobile app or (new tab)Webapp (new tab) - that's the fastest and simplest way to get in touch.
If you ever feel dissatisfied with one of our products or services, you can also send us an email from your registered email address.
You can send an email to: firstname.lastname@example.org.
(If you have a registered N26 account from outside of the UK please go here (new tab)).
To file a complaint, please include:
- your full name and address
- the product or service you're not happy with
- a description of your concern
- the date in which the problem first appeared
We'll send you an email confirmation once we've received your complaint and have begun to investigate. Our aim is to find an agreeable solution and respond to your complaint as soon as possible. Some cases can take a bit longer, that's why the Financial Conduct Authority (FCA) gives us up to 8 weeks to provide you with our final response. In case we need more information from you or we can provide you with an immediate solution, we’ll let you know via email as well.
In case we’re not able to find a solution you’re happy with, you can refer your complaint to the Financial Ombudsman Service (new tab) (FOS).