How to prove my identity?

As a bank, we need to know who you are. That’s why you have to prove your identity with a supported passport or ID card, when you open an account or use certain products.

We would never ask you to prove your identity on behalf of other individuals or companies. We’ve gathered other tips to help you protect your identity.

You can show us your ID in two different ways and we've collected some troubleshooting tips about each: photo and video. The way you show us your ID depends on your nationality, your country of residence, and the type of ID you use:

If your ID isn't on the list, it means we can't offer you an account at the time. We take identity verification very seriously and our Customer Support will not be able to make an exception for you.

But we're always adding new documents to this list so it's worth checking back to see if yours has been added.

Chat is available Monday to Friday from 08:00-21:00 and on Saturday from 08:00-20:00.