How to create a password?

If you forgot your password or want to change it, select Forgot? in the app or Forgot your password? in the WebApp during login. We’ll send a link to your registered email address so you can create a new password. Make sure your new password meets our requirements:

  • A minimum of 7 characters

  • At least one number

  • At least one uppercase letter

Your password also can’t contain elements of your name or your birth date.

If you enter your password incorrectly six times in a row, you’ll be temporarily blocked from your account. If this happens, try logging in again after 30 minutes.