What to do if my account was hacked?
If you suspect possible fraudulent activity on your account, please contact us as soon as possible. Our chat function is available in the app, on the N26 website, and at the end of some of our Support Center articles, such as this one. Just click on Start a chat.
If you’d rather speak on the phone, you can request this during the chat. We’ll arrange a callback within the hour so we can discuss the matter further with you. Once in contact with one of our agents, please thoroughly explain the situation to us. Every detail here is important.
Please be assured that we’ll take all necessary measures to assist you in this situation.
In addition to our legal obligations for fraud prevention, and in order to continually improve our security safeguards, we have a dedicated team who analyzes each fraud case individually. The fraud cases themselves are often relatively complicated and have to be dealt with in detail. Depending on the complexity, this can take a few days, but in some cases it can take several weeks.
Finally, if you have evidence or strong feelings that the account might have been hacked, we recommend that you file a police report as well.
Chat is available Monday to Friday from 08:00-21:00 and on Saturday from 08:00-20:00.