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How to report an insurance claim?

Your N26 Black and N26 Metal membership includes a wide range of insurance benefits, covered by our partner Allianz Global Assistance Europe.*

To report a claim, log into your app, go to 👤 My Account and select N26 Black/Metal, then select Make a claim.

There you'll find:

  • A guide to submit your claim (for example, flight or luggage delay, stolen mobile phone, extended warranty, or travel cancellation)

  • Your account and contract information, including your N26 Black or N26 Metal ID

  • The option to contact Allianz directly in the case of a medical emergency

For emergencies, please have the following information ready:

  • The full address and telephone number of your current location

  • Names of all official contacts (doctors, hospitals, and/or police)

  • An exact description of the situation

*Allianz Global Assistance Europe is a trading name of AWP P&C S.A. - Dutch branch, and a member of the Allianz Group.